Job Description

Altra Federal Credit Union is a member-owned financial cooperative committed to providing exceptional service and personalized financial solutions to our communities. We pride ourselves on creating a welcoming environment where members feel valued and supported.

We are seeking a friendly detail-oriented Part-Time Member Service Representative to join our team at Altra's Festival Foods Office on Copeland Avenue in La Crosse, WI . In this role, you will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union's reputation for excellence.

Key Responsibilities

• Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
• Process transactions accurately and in compliance with credit union policies and regulatory requirements.
• Promote credit union products and services to meet member needs and support business growth.
• Promote in-branch technology and assist members as needed.
• Maintain member confidentiality and adhere to security procedures.
• Resolve member questions or concerns promptly, escalating when necessary.
• Balance cash drawers and prepare daily reports.
• Support other branch functions as needed.

Qualifications

• High school diploma (or equivalent) and a commitment to ongoing learning.
• Background in customer service. Previous financial experience would be a plus.
• Previous cash handling or teller experience preferred but not required.

Skills & Abilities

• Strong communication skills, with the ability to connect with members genuinely.
• Detail-oriented, professional, and tech-savvy – ready to help members with digital services.
• Proficient with computers and basic software applications.
• Ability to maintain confidentiality and handle sensitive information.
• Commitment to providing exceptional member service.

Availability

• This position is part-time, 10-15 hours a week, on Fridays and Saturdays.
• Main hours will be afternoon and closing hours.
• The Festival office has extended hours beyond traditional credit union hours – open until 6:00 p.m. during the week, 7:00 p.m. on Fridays and 4:00 p.m. on Saturdays.
• Will require some flexibility within these hours, as needed.

Pay & Benefits

• Starting hourly pay of $20.00 per hour ($17.00 per hour base pay + $1.00 per hour Festival premium pay + $2.00) per hour MSR premium pay).
• Receive an extra $2.00 per hour for working Saturday hours.
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-week paid sabbaticals every five years worked, plus four-week paid sabbatical at twenty years of service!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union , you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company eight years in a row; 91% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

Compensation details: 20-20 Hourly Wage

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