Job Description
Job Description
Job Description
Job Title: Store Leader
Job Summary:
The Store Leader (General Manager) will be working on-site at the car wash, greeting, and interacting with customers, and leading a team by example. This person will be responsible for establishing and maintaining customer service, overseeing the operation of a location, and ensuring maximum sales through world-class customer service and providing a high-quality customer experience.
Essential Duties and Responsibilities:
- Hires and retains a great team of smart, kind, and driven people.
- Invests time to help each member of their team achieve their personal and professional goals.
- Regularly provided feedback regarding performance, providing an opportunity to improve skills.
- Constantly learns and becomes better in their leadership skills.
- Grows top-line revenue and membership by making certain each guest is greeted with enthusiasm and kindness.
- Is relentless in providing a clean and safe environment for their team and guests.
- Appreciates the intellectual challenge to learn all about the soaps and unique equipment we use to give our customers a clean, shiny, and dry car.
- Collaborates with our excellent maintenance experts who will help them maintain their soap and equipment.
- Loves working outdoors with the team and constantly teaching, coaching, and inspiring the great people you work beside.
- Provided customers a positive experience worth talking about.
- Ensures compliance with all policies and procedures through regular meetings and training of team members.
- Handles discipline and termination of team members as needed and in accordance with policy.
- Trains and develops team members in all aspects of the Quick Quack Car Wash business, such as service, cashiering, and safety.
- Oversees the productivity, breaks, and daily scheduling of all team members.
- Monitors the performance of location financials; contributes towards reaching financial goals.
- Prepares and handles daily cash deposits. Drives to and from the bank to make daily deposits.
- Orders, stocks, and maintains merchandise and inventory for the location.
- Handles vehicle damage claims with a sense of urgency.
- Ensures location is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.
- Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.
- Properly uses membership approach when interacting with new customers.
- Performs other duties as assigned.
Qualifications and Requirements:
- Strong leadership and communication skills.
- Record of developing Team Members and Leaders
- Self-motivated, and results-driven leader.
- Record of driving results (revenue, EBITDA, etc.)
- Excellent customer service skills.
- Experience leading a membership model (preferred)
- Experience managing a preventative maintenance program or something similar (preferred)
- Must be able to read, count, and write accurately.
- Must be able to work various hours, weekends, and holidays.
- Must be able to smile and maintain a clean appearance as per the dress and grooming standards.
- 2 years or more of being responsible for the results of a high-performing store, location, or company.
- Hiring the right Team Members
- Training and Mentoring Team Members
- Managing Cost/Expenses/Scheduling
- Ensure product and location always represent company standards on site (brand, cleanliness, product quality)
- Responsible and familiar with Profit and Loss Statements
- Retail experience preferred.
- High school diploma or equivalent, college degree preferred.
- Prolonged periods standing and working on the cash register or related equipment.
- It is required that you have a clean driving record and a current Driver's License that is not suspended or expired.
- Must be able to lift up to 15 pounds at times.
Work Environment and Physical Demands:
- Person will work outside in a loud environment due to car wash equipment. The person will be in constant motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching, and stooping.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision insurance
EEO-1 Category: First/Mid-Level Officials and Managers
#RS2026
Job Tags
Weekend work