Job Description

Job Description

Job Description

Title: Desktop Support

Location: Onsite

Duration: Year contract, long term potential for conversion

3 openings

Must Haves:

• Tier 1 support
• Customer service personality
• Hardware IT experience
• Comfortable supporting new hires with equipment set up, password resets, etc.

Job Description:

• Survey
• • Updates CMDB hardware status and location for each workstation
  • Validates CMDB against the Workstation Survey Report
• Workstation Configuration & Readiness
• • Follows established process to load image and configure workstations and/or smart devices.
  • Updates CMDB hardware status for each workstation and/or smart device.
  • Ensures all workstations/smart devices are documented and prepared for transit to location.
  • Confirms equipment has been delivered to correct location.
  • Validates CMDB for newly installed workstations/smart devices against the Workstation Installation Report
• Workstation/Smart Device Replacement
• • Disconnects USB devices plugged into workstations.
  • Deinstalls workstations, keyboards, and mice o Installs workstations, new keyboards, and mice.
  • Reconnects remaining USB devices.
  • Validates workstations are functional.
  • Validates workstations can print.
  • Removes smart devices and accessories
  • Verifies all deinstalled equipment is ready for disposal, is listed in the Equipment Deinstall report, and physically accounted for

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